At Izzah Mall, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes items may need to be returned or exchanged. We aim to make this process as simple and straightforward as possible.
Eligibility for Returns
- Items must be unused, unworn, and in the same condition as received.
- Original tags, labels, and packaging must be intact.
- Returns must be initiated within 7 working days of the delivery date.
- Some items such as personalized or perishable goods may not be eligible for return.
Initiating a Return
- Contact our customer service team at return@izzahmall.com to initiate the return process.
- Provide your order number and details of the item(s) you wish to return.
- Our team will guide you through the return procedure.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and retaining proof of postage.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 3 working days.
- Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
- Exchanges are subject to availability. If the desired item is not available, a refund will be issued following the standard refund procedure.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may require photographic evidence of the damage or defect to process your request.
Sales Items
- Items marked as “Sale” are not eligible for return or exchange unless defective.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at return@izzahmall.com.